Cancellation & Refund Policy.
1. Website enquiries
Submitting an enquiry through this website does not itself create an order or payment obligation. No online payment is collected by this website in its current configuration.
2. Orders placed with a showroom
Cancellation, exchange and refund eligibility for a showroom purchase are governed by the terms confirmed at the time of purchase and applicable law. Please contact the showroom with your invoice/order details.
3. Custom or special-order products
Custom furniture and special-order products may have specific cancellation conditions. Ask for those conditions in writing before confirming a purchase or paying a deposit.
4. Damaged, defective or incorrect products
Contact the showroom promptly if a product appears damaged, defective or different from what was agreed. Keep the invoice, packaging and photographs where available so the team can assess the issue under the applicable policy and warranty terms.
5. Contact
For support, use the official Contact page and provide your purchase details directly to the relevant showroom.